Therapy as an NLP Task: Comparing LLMs and Human Peers Behaviors in CBT Sessions

Excerpt

arXiv:2409.02244v3 Announce Type: replace-cross Abstract: Large language models (LLMs) are increasingly being used as ad hoc therapists. While prior research has found that LLMs outperform human counselors in generating single-turn empathetic responses, fewer studies have compared their behaviors across multi-turn sessions. In this study, we compare the session-level behaviors of human peer counselors with those of an LLM, both trained on the same manual to deliver multi-turn, single-session Cog